Later, a customer service agent tallied up the costs, laughed and said, "My advice, if you think you'll be going through tolls, don't rent this car. Checking the relay ports shows there is no power activation to close the relay. After several minutes searching for toll and transponder fees, CNBC couldn't find the information on one company's website. The 1994-1996 Caprice police car was so popular, that many police. Many rental customers don't learn about the transponder fees until they're at the rental counter being asked (or pressured) to sign multiple "accept" or "decline" lines on a contract.Įven calling ahead to a customer service line may not be much help. Some clearly state the toll and transponder fees on the company's website, but others bury the information, making it very confusing or not revealing the charges until bookings are made, if at all. Silvercar charges a one-time administrative fee of $4.95, in addition to tolls, while travelers who rent from Zipcar don't pay anything for using a toll pass, although they are still responsible for paying the toll fees.įinding what a company will charge for tolls and transponders is rarely easy. The Hertz PlatePass program charges tolls at the highest, undiscounted toll rate plus a $5.95 convenience fee each day tolls are incurred, with no convenience fee cap.Īt Dollar and Thrifty, if you don't get the transponder at the time of rental and end up on a toll road, you not only pay for the transponder and the tolls but get charged a $15 administrative fee for each toll, with a $90 cap per rental. In addition to non-discounted toll fees, for example, Avis and Budget charge renters a $3.95 per day "convenience" fee for the transponder, including days the transponder isn't used. And companies that own several car rental brands will have different programs and fees for each brand. In some cases, one rental car company will charge different fees in different states.
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